Shipping & Returns


Return Policies

Industrial Control Direct is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you can return your item for an exchange or refund within 30 days from the time of purchase. Simply contact our store to receive instructions on returning your purchase. The following conditions apply:

  • Subject to each manufacturer's return policy
  • AC inverters are not returnable unless faulty
  • Shipping is non-refundable*
  • Items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.
  • Restocking fees will apply if product returned is acceptable but the original carton is damaged
  • Made to order items are non-returnable unless faulty

After 30 days the following conditions apply:

A 25% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear 

Shipping Policies

Industrial Control Direct will ship UPS Ground Service within the continental United States at no charge for any order of $300.00 or more placed online using a credit card.  International and LTL shipments do not qualify for free shipping

Shipping to and from Industrial Control Direct is at the customer's expense and varies according to weight, size, shipping type and location. 

Additional charge applies for deliveries to residential addresses

Customers from Canada and other countries are responsible for all duties, brokerage and applicable taxes.